Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide timely resolution to software-related issues.
- Collaborate with cross-functional teams to address system problems.
- Conduct root cause analysis for recurring issues.
- Implement software patches and updates.
- Document troubleshooting steps and solutions.
- Assist in software testing and quality assurance processes.
Professional & Technical Skills:
- Proficiency in Functional Test Planning.
- Strong understanding of software testing methodologies.
- Experience with test case design and execution.
- Knowledge of defect tracking and reporting tools.
Good To Have Skills:
- Experience with test automation tools.