Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Monitor and manage incoming requests for web analytics
- Review, validate, and process user setup requests in Angelfish
- Provide and manage reporting and user access in Adobe Analytics based on approved requests
- Ensure all requests are completed within the defined 24-hour SLA
- Communicate clearly with requesters to confirm details, resolve issues, or provide status updates
- Follow documented processes, access controls, and compliance guidelines
- Troubleshoot basic access or configuration issues using logical problem-solving skills
- Maintain accurate records of completed requests and updates in tracking systems or tools
- Escalate complex or unresolved issues to the appropriate teams when required
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelors in engineering or equivalent degree in computers
- Fundamental understanding of logic and basic coding concepts (e.g., variables, conditions, simple scripts or queries)
- Proven basic communication skills (written and verbal)
- Proven basic problem-solving and analytical skills
- Proven ability to understand and follow processes and SLAs
- Proven willingness to learn tools such as Angelfish and Adobe Analytics
- Proven attention to detail and ability to manage multiple requests efficiently
Preferred Qualifications:
- Experience in a support, operations, or access management role
- Exposure to reporting tools, analytics platforms, or user access management
- Basic knowledge of SQL, scripting, or similar logic-based tools
