Job Description
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Services Data & Productivity Engineering team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support a comprehensive process improvement strategy with a focus towards achieving scale for future growth by improving quality and efficiency across the Services division through the identification and development of business process automation solutions.
ROLE
- Manage complex resolutions, and design and develop automation solutions to complex problems
- Contribute to ongoing incubation of new low code applications
- Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
- Develop detailed project plans and manages all implementation processes
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
- Consult on new products, processes, standards or plans in support of the Merchant Offers business
- Optimize business processes to achieve more efficient results including establishing standard processes and best practices
- Translate customer needs into process improvement objectives, and establishes/coordinates a plan for implementation
- Communicate process issues or updates to stakeholders, and assesses and recommends opportunities for improvement
ALL ABOUT YOU
- Working knowledge of analytics applications (i.e. Alteryx (Mandatory), Tableau, Qlik)
- Working knowledge of database tools (e.g. MS SQL Server, pgAdmin, Eclipse, Toad)
- Experience leveraging APIs for data retrieval/upload (e.g. Postman)
- Experience applying business process mapping to identify redesign opportunities and contribute to improvement opportunities
- Applies knowledge of current business processes and products to maintain and enhance solutions currently in place
- Experience creating and delivering presentations for internal learning, training events and/or business discussions
- Experience working in cross-functional and large projects
- Well versed with challenges in working remotely with global teams
- Understanding of Microsoft Power Platform ecosystem, Power Apps (Canvas & Model-Driven), Power Automate, and Dataverse would be an added advantage.
