Tide Off Campus Drive 2025 Hiring Quality Assurance Analyst for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Tide Off Campus Job Openings can go through the below to get more information.
Tide hiring Quality Assurance Analyst
Company: Tide
Qualifications: BE/BTech
Experience Needed: 1+ years
Location: Hyderabad
Description for Quality Assurance Analyst
As a Telesales QA, you’ll be responsible for checking Telesales Agents are following all the correct processes and procedures. You will be reviewing, listening and scoring a certain percentage of all phone calls made by agents within the team. You will be responsible for developing, maintaining & improving the compliance scorecard and making sure our agents are following all internal processes and procedures.
You will perform QA calibration sessions with the Leadership team to analyse the performance of the team. The outcome of these calibrations is to identify procedural gaps and personal trends that can be improved. You will collaborate with the leadership team to perform regular in-depth training needs analysis and identify opportunities for additional coaching needs. You will be responsible for delivering sales and call quality coaching to the agents and will report findings to the line manager. You will focus on the individual learning gaps of each call agent and provide feedback to the Leadership team. You will collate all learnings and be able to present these back to the team in a clear presentation with specific measurable actions. You will collate all learnings and be able to present these back to the team in a clear presentation with specific measurable actions.
Some of the things you’ll be doing:
Listening into calls made by agents to ensure proper adherence to policies and procedures
Provide regular side-by-side coaching and feedback
Assist in creating scripts for Telesales Agents
Assist the onboarding of new starters, supporting them during their training induction through to QA validation during their probationary period
Be part of calibration sessions, discussing the scorecards with the Leadership Team with actions to mitigate risk.
Data Driven mind-set, be able to analyse and interpret data for Quality and Call information using information from our BI platform, Looker.
Identifying process improvements and learning gaps
Proactively spotting negative individual performance and team trends
Preparing recommendations to improve the negative trends
What we are looking for
You have 1+ years of experience in a QA or similar role
You feel comfortable working in a fast paced, quickly changing environment that is incredibly target oriented
You have experience using Kustomer/Babelforce phone/CRM platforms
You have a strong understanding of risks associated with telephony based sales within a regulated environment
You evaluate and where necessary provide feedback aiming at improving our processes to ensure that we meet standards whilst building efficiency where possible
You are a subject matter expert, providing ongoing mentoring and continuous knowledge sharing with the team
Out of the box thinker – always looking at smarter ways of working
You have excellent verbal, written, and interpersonal communication skills
You have excellent problem-solving skills and keen attention to details
You have excellent coaching & feedback skills
You are a self-motivator and self-starter
You have exceptional listening and analytical skills
You have knowledge of sales processes in financial services
You have solid time management skills
You have creative ability & writing proficiency
You are proficient with Microsoft Office (intermediate Word, basic Excel)
You have the ability to multitask and successfully operate in a fast-paced, team environment
You should have knowledge of quality assurance testing tools
You should use data and generate statistical insights that will improve performance
Apply to Tide hiring Quality Assurance Analyst
How to Apply Tide Off Campus Drive 2025
Click on Apply to Official Link Tide Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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