PowerSchool Off Campus Drive 2024 Hiring Associate Technical Support Engineer for Associate’s Degree Candidates Can Apply online from below details. Candidates who are interested in PowerSchool Off Campus Job Openings can go through the below to get more information.
PowerSchool hiring Associate Technical Support Engineer
Company: PowerSchool
Qualifications: BE/BTech
Experience Needed: 0-2 years
Location: Bangalore
Job Requisition ID: 2024-49451
Overview
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Team Overview
Our Support team provides a broad spectrum of training and technical support for our customers. From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a strong focus on maximizing customer satisfaction.
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
0-2 years’ prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience
Apply to PowerSchool hiring Associate Technical Support Engineer
How to Apply PowerSchool Off Campus Drive 2024
Click on Apply to Official Link PowerSchool Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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