Glean Off Campus Drive 2025 Hiring Software Engineer for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Glean Off Campus Job Openings can go through the below to get more information.
Glean hiring Software Engineer(Support Tools Developer)
Company: Glean
Qualifications: BE/BTech
Experience Needed: 1-2 years
Location: Bangalore
Description for Software Engineer
Glean is seeking a talented Support Tools Developer to join our rapidly expanding team. As part of a venture-backed startup, you will be instrumental in developing and maintaining tools that support our internal and external user needs. Your work will ensure a high-quality customer experience by automating processes, creating efficient workflows, and providing robust support tools.
What you will do and achieve
As a Support Tools Developer, you will be responsible for creating, enhancing, and maintaining software tools that support our customer service and technical support teams. You will work closely with cross-functional teams, including customer support, product management, and engineering, to identify and implement tools that streamline support processes and improve service quality.
Key responsibilities
Design, develop, and maintain internal support tools used by technical support & operations teams.
Collaborate with internal stakeholders to understand their tool requirements and challenges.
Identify areas for automation and create solutions to reduce manual efforts.
Develop dashboards and reporting tools for monitoring customer issues and team performance.
Integrate support tools with existing systems (CRM, ticketing systems, etc.) to improve workflow and data sharing.
Troubleshoot, test, and optimize support tools to ensure reliability, performance, and user satisfaction.
Provide technical support and troubleshooting for support tools, acting as the primary contact for tool-related issues.
Maintain detailed documentation for all developed tools, including user manuals and technical specifications.
Monitor usage and gather feedback to continuously improve tools and implement new features.
Stay current with industry trends and emerging technologies to enhance tools and maintain best practices.
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Key knowledge and skills required
Experience level: Approximately 1-2 years of relevant professional experience.
Proven experience as a developer or engineer, with expertise in building internal tools and systems.
Strong proficiency in programming languages such as Python, JavaScript, or similar (based on company tech stack).
Familiarity with support platforms (Zendesk, ServiceNow, Jira, etc.) and experience in integrating tools with these platforms is a plus.
Experience with database management (SQL, NoSQL) and API development/integration.
Strong problem-solving skills and attention to detail.
Excellent communication skills, with the ability to work effectively in a collaborative team environment.
Ability to work independently and prioritize tasks effectively.
Experience and certifications in Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Knowledge of cloud network and security concepts with practical implementation experience
Knowledge of SQL/database, Basic Kubernetes and Intermediate/Advanced Linux. Familiarity with infrastructure as code tools like Terraform
2+ years of coding and debugging experience in Java and Python
Must have experience in troubleshooting REST API issues
DevOps experience for deployment and maintenance
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Experience in using Github, Jira & Confluence
Good-to-haves
Basic knowledge of LLM’s and how GPT works
Able to fully document issues you manage and contribute to the support knowledge base
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Apply to Glean hiring Software Engineer
How to Apply Glean Off Campus Drive 2025
Click on Apply to Official Link Glean Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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