Apply for Anthology Off Campus Drive 2025! Hiring Associate Technical Support Job in Bangalore, Remote (0-2 years). Support systems with SQL, AWS, PowerShell. Competitive salary for BE/BTech freshers passionate about IT support.
Candidates who are interested in Anthology Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Associate Technical Support jobs
Company: Anthology
Qualifications: BE/BTech
Experience Needed: 0-2 years
Job Description
We are seeking a highly motivated Associate Technical Support I to join our Global Support team. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analyses (RCA), creating knowledge base articles, and ensuring smooth communication with customers. This position offers an exciting opportunity to develop your technical skills and grow within a global team, supporting critical systems and applications. The ideal candidate will be flexible, with strong problem-solving abilities and the ability to work in a fast-paced, dynamic environment.
Start Date: 28th July 2025
Click here to Join on WhatsApp:- https://wa.link/28qo7j
Click here to Join on Telegram:- https://telegram.me/qaidea
Specific responsibilities will include:  
First-Level Support
- Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
- Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
- Communicating with clients via email, chat, and phone to provide updates and resolve issues
Root Cause Analysis & Knowledge Base
- Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
- Continuously improving knowledge base content and contributing to the creation of documentation to address common issues
Customer Communication
- Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
- Act as a liaison between technical teams and customers to ensure a smooth support experience
On-Call & Shift Work
- Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
- Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.
Problem-Solving & Troubleshooting
- Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
- Proactively monitor systems and escalate issues when necessary to minimize downtime
Collaboration & Teamwork
- Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
- Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues
The Candidate Required skills/qualifications:
- 0-2 years of experience in IT support, system administration, or a related field
- Familiarity with ticketing systems such as ADO & Salesforce
- Proficiency in Windows or Linux operating systems
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Experience in web server management and associated troubleshooting
- Basic knowledge of SQL (writing basic queries)
- PowerShell scripting skills for automation and troubleshooting
- Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
- Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
- Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
- Ability to handle multiple tasks in a fast-paced, dynamic environment
- Strong attention to detail and commitment to high-quality service delivery
- Fluency in written and spoken English
Preferred skills/qualifications: 
- Understanding of virtualization technologies (e.g., VMware, Docker)
- Knowledge of CI/CD pipelines and automation tools
- Familiarity with ITIL processes or frameworks
Apply Now for Anthology Associate Technical Support Jobs
How to Apply Anthology Off Campus Drive 2025
Click on Apply to Official Link Anthology Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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Interview Questions
- Can you describe your experience troubleshooting issues in Windows or Linux environments?
- How have you used SQL or PowerShell for support or automation tasks?
- What is your approach to documenting root cause analyses for technical issues?
- Can you share an example of resolving a customer issue via email or chat?
- How do you handle on-call support or rotational shift responsibilities?
- What experience do you have with ticketing systems like Salesforce or ADO?
- How do you ensure clear communication with customers and technical teams?
- Can you explain a time you identified and resolved a network-related issue?
- What is your familiarity with cloud platforms like AWS or Azure?
- How do you manage multiple tasks in a fast-paced support environment?
