Ethos Off Campus Drive 2024 Hiring Quality Assurance Associate for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Ethos Off Campus Job Openings can go through the below to get more information.
Ethos hiring Quality Assurance Associate
Company: Ethos
Qualifications: BE/BTech
Experience Needed: 1-2 years
Location: Bangalore
About the Role:
The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience.
You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience.
Roles & Responsibilities:
Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work
Ensure proper information provided to customers and partnership agents
Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents
Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers
Provides trend data to QC management
Provides actionable data to team management as needed
Meet individual and team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Assist in training of Quality Control Associates
Escalate outstanding issues to team management for resolution
Perform other duties as assigned
Educational & Qualifications:
1-2 years experience in customer support, customer success, operations, or related role
Experience in quality assurance is a plus
Experience in life insurance or related industry is a plus
Can independently identify problems and perform root cause analysis
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Ability to work independently as well as collaborate with various departments
Apply to Ethos hiring Quality Assurance Associate
How to Apply Ethos Off Campus Drive 2024
Click on Apply to Official Link Ethos Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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