Job Description
Associate Analyst | Engineering, AI & Data – Engineering | Cloud Infrastructure
The team
Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth.
Your work profile
The role involves monitoring operational dashboards, handling alerts and incidents, following standard operating procedures (SOPs) and supporting SLA-driven service delivery in a 24×7 support environment.
- Monitor ServiceNow dashboards and other operational monitoring tools.
- Track, log, and manage incidents, alerts, and service requests.
- Follow defined SOPs and escalation matrices to ensure timely resolution.
- Ensure adherence to agreed SLAs and operational processes.
- Coordinate with internal teams for incident resolution and follow-up.
- Maintain accurate records of incidents, actions taken, and status updates.
- Prepare and share operational reports as required.
- Support shift handovers and maintain continuity of operations.
- Escalate critical issues promptly as per defined procedures.
- Provide 24×7 operational support from office as part of a rotational shift schedule.
- Work Location: Work from Office – Bangalore Ecospace
- Shift: 24×7 Rotational Shifts
Key skills required:
- Education: B.Sc. / B.A. graduates.
- Good verbal and written communication skills.
- Basic understanding of IT Service Management concepts.
- Ability to work in a 24×7 rotational shift and work-from-office environment.
- Good analytical and problem-solving skills.
- Freshers or candidates with up to 1 year of experience in BPO, Service Desk, Monitoring or Operations Support.
