Job Description
What Makes This Role Great:
In this role, you will have a massive impact by owning the success of infrastructure deployments and system rollouts for our global clients. You will blend cloud-based platform orchestration with hands-on systems engineering, giving you full technical autonomy across diverse server environments. You will interface directly with stakeholders, product teams, and end-users, quickly becoming the ultimate product expert while driving automation and optimization strategies across our deployment pipeline.
Key Exciting Responsibilities
- Deployment Planning & Coordination: Collaborate with cross-functional teams and stakeholders to design deployment strategies, manage timelines, map resource requirements, and ensure flawless execution of deployment plans.
- Technical Architecture & Guidance: Act as the subject matter expert on deployed systems or software, identifying technical challenges or risks, and proactively proposing resilient solutions or workarounds.
- User Support & Training: Assist end-users in understanding and utilizing deployed systems, deliver training sessions to familiarize users with new functionalities, and address queries with timely resolutions.
- Documentation & Progress Tracking: Create and maintain comprehensive deployment documentation (procedures, user guides, troubleshooting resources), prepare progress reports for stakeholders, and track deployment-related risks.
- Continuous Improvement: Identify opportunities to optimize the deployment process, propose and implement process improvements or tools, and stay updated with industry trends and best practices related to deployment methodologies.
Essential Skills & Experience
- Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar role.
- Cloud Platform Mastery: Strong knowledge and hands-on experience with cloud platforms (AWS, Azure, or similar providers) across core services including compute, storage, networking, databases, and secure deployment models (IaaS, PaaS, SaaS).
- Systems Administration & Networking: Proficient in server provisioning, configuration management, troubleshooting, and virtualization technologies (VMWare, Hyper-V, KVM). Deep knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments.
- Cloud Security Infrastructure: Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.
- Professional Competence: Exceptional written and verbal communication skills, active listening capabilities, a highly organized and self-directed approach to problem-solving, and the ability to maintain accuracy and quality under tight schedules.
Bonus Points For:
- Automation Capabilities: High proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
- Cross-Functional Domain Knowledge: Foundational understanding of Business Accounting (analyzing financial statements, invoice processing in accounts payable/receivable) and basics of Payroll Management.
- Product Knowledge: Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert from both an internal and user perspective.
- Customer-Centric Mindset: Demonstrated ability to empathize with customers, handle sensitive records with discretion, and defuse challenging situations with professionalism and good judgment.
