Apply for Nokia Off Campus Drive 2026! Hiring Technical Support Engineer Job in Noida for Bachelor’s degree holders. Troubleshoot telecom systems, manage 4G/5G networks, and work with Linux, Kubernetes, Ansible, and cloud automation tools to enhance network performance.
Candidates who are interested in Nokia Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Technical Support Engineer job
Company: Nokia
Qualifications: Bachelor’s degree
Experience Needed: Experienced
Job Req ID: 29683
Location: Noida
Job Description
Come and join us as a Technical Support Engineer in the NMSON Technical Support team!
We’re a part of Global Services Delivery and we serve as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. The team’s core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges.
Your Responsibilities
- Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities.
- Resolve Complex Issues. Apply advanced analytical skills to diagnose and resolve complex customer and network problems, including multi-vendor issues and performance improvements.
- Customer Interaction & Escalation. Interact directly with customers on complex cases, provide workarounds, and manage escalations to R&D, PLM, and other stakeholders.
- Emergency Management. Manage critical emergency and outage situations, ensuring rapid recovery for high-priority issues.
- Knowledge Management. Create, review, and approve Knowledge-Base articles to document solutions and share expertise.
- Product Feedback. Provide valuable feedback to technical support and development teams on new product features and enhancements.
- SLA Adherence & RCA. Ensure Service Level Agreements (SLAs) are met for escalated cases and lead Root Cause Analysis (RCA) reporting.
- Continuous Learning & Innovation. Expand personal knowledge into new technical areas like cloud and AI/ML, contributing to the professional direction of the organizational unit.
Your Skills and Experience
You-Have:
- B.E/B.Tech/M.E/M.Tech with experience in the telecom domain and knowledge of NetAct, SON (FM/PM/CM), and 3GPP wireless protocols (GSM, UMTS, LTE, 5G).
- Hands-on experience with Linux, TCP/IP networking, web applications, Shell Scripting, Ansible automation, virtualization (VMware), and various databases (MySQL, PostGres, Druid, Redis), coupled with networking and system-level troubleshooting skills.
- Hands-on experience with cloud technologies, including Microservices, Containers, Messaging, and container orchestration platforms like Kubernetes, RHOCP, and Docker/Podman.
- A professional interpersonal communication, customer service, influencing, and conflict resolution skills, with the ability to engage and negotiate with customers and functional leadership.
- A curious mind and flexible aptitude for rapidly learning
It would be nice if you also had:
- Advanced Network & System Operations. Experience in 2G/3G/4G/5G network design/troubleshooting, including Radio Access Network (RAN) equipment and multi-vendor OSS. Proficiency in Network Performance Optimization (NPO) and analysis of wireless network Key Performance Indicators (KPIs),
- AI/ML & Data Science Proficiency. Foundational knowledge in Mathematics (Linear Algebra, Calculus, Probability, Statistics) and practical experience with Machine Learning algorithms (Supervised, Unsupervised, Reinforcement Learning). Familiarity with Deep Learning frameworks (TensorFlow/Keras, PyTorch) and Data Science & Engineering practices, including data preprocessing, feature engineering, visualization, and database management (SQL/NoSQL).
- Development & Automation Acumen. Hands-on development experience with languages such as Java or Python, enhancing capabilities in automation and custom tool creation.
How to Apply Nokia Off Campus Drive 2026
Apply through the Official Nokia Link below. You will be redirected to the company’s official careers page. Review eligibility, experience requirements, role description, and required skills carefully before applying. Follow Jobformore.com for verified, timely job updates for freshers and experienced professionals, curated from official sources.
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