Apply for Oracle Off Campus Drive 2025! Hiring Associate Consultant Job in Bangalore, Pune, Mumbai, Chennai for (2+ years). Support banking apps with ITIL, SLA expertise. Competitive salary for BE/BTech graduates.
Candidates who are interested in Oracle Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Associate Consultant job
Company: Oracle
Qualifications: BE/BTech
Experience Needed: 2+ years
Job Req ID: 303412
Location: Bangalore, Pune, Mumbai, Chennai
Job Description
This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.
We are looking for a resource with 2+ yrs of experience providing application support in the banking domain.
Required Experience/Skill Set:
- Strong customer service and support focus with a desire to deliver high quality service
- Ability to multi-task, work under pressure and adhere to tight deadlines
- 2+ years of experience in hands-on application support analyst role
- Experience in providing services to agreed SLA’s and OLA’s
- Experience with working in an ITIL environment. ITIL foundation Certification desired
- Excellent interpersonal and communication skills
- Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
- Basic knowledge of Incident, Problem, Change, Release, & Request Management processes.
Responsibilities
- Eye On Glass / Mailbox/ Triage, follow up and resolve based on KBs.
- Triage and remediate using standard & certified procedures.
- Improve event management. Work with L2 and Monitoring teams to insure proper team assignments, cleanup of repetitive and non-actionable messages.
- Partner with L2 teams to centralize and build knowledge transfer focus on standard/certified procedures for L1 execution & remediation.
- Triage and Invoke Application Recovery using standard procedures.
- Ticket Handling using best practices. Ensuring Proper Escalation and Engagement. – Snow Incidents/timelines/participate in RCA investigations
- Engage major incident management should it be deemed necessary and agreed upon based on a broader or higher priority incident affecting other LOB’s.
- Start of day, End of day checks
- Batch Monitoring / Job ABEND/ Re-Run / Force Complete / On Hold
- Application Recycle / Service Restarts
- Release And Deployments Friday Night- Sunday Morning)
- Weekend Application Validation – Post Patching / Maintenance, Application Maintenance
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Interview Questions
- Can you describe your experience providing application support in the banking domain?
- How do you handle incident triage and resolution using standard procedures?
- What is your approach to meeting SLA/OLA requirements in a support role?
- Can you share an example of resolving a critical application issue under pressure?
- How do you collaborate with L2 teams for knowledge transfer and remediation?
- What experience do you have with ITIL processes like incident or change management?
- How do you manage batch monitoring or application restarts during support shifts?
- Can you explain your familiarity with tools like ServiceNow for ticket handling?
- What strategies do you use to prioritize tasks in a 24/7 support environment?
- How do you contribute to post-deployment validation or RCA investigations?
