Wipro Off Campus Drive 2025 Hiring System Engineer for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Wipro Off Campus Job Openings can go through the below to get more information.
Wipro hiring System Engineer
Company: Wipro
Qualifications: BE/BTech
Experience Needed: Freshers
Job Requisition ID: 1017
Location: Gurgaon
Description for System Engineer
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproâs Service Desk objectives
Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
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Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc.
Apply to Wipro hiring System Engineer
How to Apply Wipro Off Campus Drive 2025
Click on Apply to Official Link Wipro Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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