Apply for Wolters Kluwer Off Campus Drive 2025! Hiring Cloud Support Engineer Jobin Pune (1+ year exp)! Provide technical back-office support for cloud-hosted financial software, resolve complex SaaS issues, and collaborate across global teams while enhancing your Azure, SQL, and automation skills in a stable MNC environment.
Candidates who are interested in Wolters Kluwer Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Cloud Support Engineer jobs
Company: Wolters Kluwer
Qualifications: BE/BTech/ME/MTech
Experience Needed: 1 year
Job Req ID: R0049626
Location: Pune
Job Description
You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for our cloud-hosted financial management software applications.
In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.
Responsibilities
Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
Monitor, identify, troubleshoot server and network issues.
Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.
Create documentations, knowledge articles
Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues
Requirements
Bachelor’s or master’s degree in computer science-related fields.
Knowledge or experience with Azure or other cloud platforms.
Desired programming languages: Java, JavaScript, SQL
Operating systems: Windows (Linux is a plus)
Experience with application servers like Wildfly or Jboss
Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts
Availability for stand-by shifts on monthly level which might require interventions outside the business hours.
Fluency in English (written and oral)
Minimum 1 year of experience as a customer support specialist
Strong problem solving and analytical skills.
Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.
Nice to have:
Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.
Knowledge on Docker and Kubernetes
Experience with cloud performance tuning and security testing is a plus.
Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)
Other languages (such as German or French) are a plus.
Apply Now for Wolters Kluwer Cloud Support Engineer Jobs
How to Apply Wolters Kluwer Off Campus Drive 2025
Click on Apply to Official Link Wolters Kluwer Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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Interview Questions
Technical:
- Explain the Azure services you are familiar with.
- How do you troubleshoot a failing Azure pipeline?
- SQL joins vs subqueries, and indexing benefits.
- What are common Wildfly/JBoss issues, and how would you debug them?
- What is Docker? Have you used it?
Conceptual:
- How do you prioritize multiple critical tickets?
- Steps you take to isolate a production issue in SaaS.
- Explain monitoring tools you have used (Grafana, Azure Monitor).
Behavioral:
- Describe a situation where you solved a critical customer issue.
- How do you handle on-call responsibilities?
- Why do you want to work at Wolters Kluwer?
