Apply for Gainsight Off Campus Drive 2025! Hiring Associate Technical Support Analyst Job in Hyderabad for 0-1 Years. Provide client support, troubleshoot issues, and collaborate across teams. Perfect for BE/BTech freshers passionate about SQL, web technologies, and customer success.
Candidates who are interested in Gainsight Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Associate Technical Support Analyst job
Company: Gainsight
Qualifications: BE/BTech
Experience Needed: 0-1 Years
Job Req ID: R-101450
Location: Hyderabad
Start Date: 17th November 2025
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Job Description
We’re looking for a full-time Technical Support Analyst- L1 to join our Support team reporting to the Manager, PX Support. This role is a hybrid role based out of our Hyderabad, India location.
In this role, you’ll play a key role in driving customer success by helping clients maximize the value of the Gainsight platform through timely and effective support. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success. The ideal candidate brings strong skills in troubleshooting, communication, and customer relationship management.
What You’ll Do:
Troubleshooting: Ability to ask the right questions to get to the true root cause of the incident, follows standardized hypothesis-driven processes to troubleshoot.
- Ability to debug the chrome developer tools
- Experience with debugging any web- based technology would be an added advantage.
- Strong of SQL knowledge and understanding the SQL queries
- Queue Prioritization: Ability to prioritize tickets to effectively manage the ticket queue.
- Technical Aptitude: Ability to learn existing and new technologies related to the Gainsight product on an ongoing basis.
- Effective Communication: Strong written/verbal communication skills and able to clearly explain technical terms in a way easily understood by customers.
- Cross-functional collaboration: Ability to effectively collaborate with other teams to drive outcomes for clients.
- Proactive Support: Ability to take ownership of proactive support activities for assigned enterprise accounts.
- Escalation Management: Ability to effectively manage escalations that result from support issues for assigned accounts.
- Building Trusting Relationships: Ability to create long-lasting, collaborative, trusting client relationships with key strategic clients in order to provide them the best support experience possible.
- Time Management: Ability to effectively manage time across ticket obligations, Enterprise Support-driven tasks and team obligations.
Technical Skills:
- HTML
- CSS
- JavaScript
- DOM
- SQL – Relational Database
What We’re Looking For:
- 0-1 years of relevant experience in technical support
- Working across the shifts ( Morning, Afternoon, Night) is mandatory
- Passion to be a part of a hard-working and winning team
- Technical Aptitude—Excellent ability to learn new technologies
- Communication skills – Strong ability to articulate software-related or technical concepts
- Personable – Customer service-oriented demeanor
- Proactive / Solution-oriented mentality—You like to solve problems
- Bachelor’s Degree in Computer Science or related technical discipline (preferred)
- Experience with Salesforce Apps and Web applications ( Bonus Points )
- Ability to understand database architecture ( Bonus Points )
Nice to have:
Experience handling 20+ tickets per week through a support platform. (Bonus Points)
Apply Now for Gainsight Associate Technical Support Analyst Job
How to Apply Gainsight Off Campus Drive 2025
Click on Apply to Official Link Gainsight Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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Interview Questions
- Describe your troubleshooting process using tools like Chrome Developer Tools for web-based technologies.
- How do you prioritize and manage support tickets in a customer-focused environment?
- Explain your SQL knowledge and how you’ve used it to diagnose system issues.
- Describe a situation where you collaborated cross-functionally to resolve a challenging technical problem.
- How do you handle escalation management and build lasting client relationships?
- What motivates you to work in technical support with Gainsight?
