Job Description
- Monitor EPM applications and scheduled jobs.
- Perform ticket triaging and assign or escalate incidents based on priority and severity.
- Handle recurring support tickets following documented procedures.
- Execute routine operational and maintenance activities.
- Perform initial troubleshooting and root cause analysis for basic issues.
- Escalate complex incidents to Tier-2 or Tier-3 support teams.
- Update ticket status and maintain accurate documentation.
- Follow defined SLAs, support processes, and operational standards.
- Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.
- Contribute to documentation, runbooks, and standard operating procedures.
- Support production deployments and post-deployment validation activities when required.
Key Skill:
- The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.
- Should be open to work in night shift (One to two weeks in a month)
- Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.
Experience: 0 – 1 years (Freshers with relevant skills and training may also be considered).
