Join Mphasis as Technical Support Engineer in Pune/Bangalore. 1–3 years experience, any graduate, Windows/Mac, Citrix, AWS, troubleshooting, and ITSM knowledge. Build your IT support career in a dynamic environment.
Candidates who are interested in Mphasis Off Campus Drive Job Openings can go through the below to get more information.
Key Job details of Technical Support Engineer jobs
Company: Mphasis
Qualifications: Any Graduate
Experience Needed: 1-3 Years
Location: Pune
Technical Skills:
Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology.
Graduate 1+ years of relevant experience.
Start Date: 10th November 2025
Click here to Join on WhatsApp:- https://wa.link/28qo7j
Click here to Join on Telegram:- https://telegram.me/qaidea
Management Skills:
Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Inbound calls taking
Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions.
Behavioral Skills :
Ability to diagnose and troubleshoot basic technical issues.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Certification:
MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
Apply Now for Mphasis Technical Support Engineer Jobs
Mphasis Off Campus Drive 2025 Hiring Technical Support Engineer for Any Graduate Candidates Can Apply online from below details.
Candidates who are interested in Mphasis Off Campus Drive Job Openings can go through the below to get more information.
Mphasis hiring Technical Support Engineer
Company: Mphasis
Qualifications: Any Graduate
Experience Needed: 1-3 Years
Location: Bangalore
Technical Skills:
Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology.
Graduate 1+ years of relevant experience.
Management Skills:
Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Inbound calls taking
Talk to End Users through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions.
Behavioral Skills:
Ability to diagnose and troubleshoot basic technical issues.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Certification:
MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
Apply to Mphasis hiring Technical Support Engineer
How to Apply Mphasis Off Campus Drive 2025
Click on Apply to Official Link Mphasis Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
Stay Connected and Subscribe to Jobformore.com to get Latest Job updates from Jobformore for Freshers and Experienced.
About Mphasis
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
What is the experience required for Mphasis Technical Support Engineer?
1-3 years of relevant technical support experience.
What is the location for this role?
Pune, Bangalore
What skills are required?
Technical troubleshooting, customer handling, networking, OS, and ticketing systems.
Interview Questions
Explain your experience supporting Windows and Mac OS environments.
How do you troubleshoot Citrix Virtual Apps and AWS desktops?
Describe your approach when handling multiple open support tickets.
What is your experience with remote desktop tools like Webex or LogMeIn?
Explain the ITSM Incident Management process you have followed.
How do you handle an escalated unresolved issue from an end-user?
Share a situation where you resolved a complex technical support issue.
What knowledge do you have about virtualization technologies?
Describe your familiarity with ticketing tools like ServiceNow or RemedyForce.
How do you ensure clear and accurate documentation for troubleshooting steps?
