Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
Handle transaction queries in case of discrepancies where disputes arise from the customer.
Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
Speak to merchants or customers to understand and address queries/concerns.
Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.
Skills and Experience
Bachelor’s Degree.
Freshers, knowledge about a customer support app or CRM, such as Freshdesk
Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
Interpersonal skills – Friendly and pleasant demeanor over phone and email
Communication skills – Exceptional verbal and written communication
Listening skills – Understand, anticipate, and resolve queries arising from various stakeholders
Attention to detail and accuracy – Excellent organizational skills and multitasking skills.
Razorpay is India's leading full-stack fintech platform headquartered in Bengaluru, founded in 2014 by IIT Roorkee alumni Harshil Mathur and Shashank Kumar, revolutionizing payments for startups and SMEs through developer-friendly APIs supporting UPI, cards, netbanking, and wallets.
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