Job Description

Associate Business Analyst – Business Analysis + Logistics Job

We are looking forward to hire Business Analysis Professionals in the following areas :

1+ years of experience in logistics, supply chain, or operations support roles
Strong data entry and data management skills with high attention to detail
Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
Hands-on experience working with Transportation Management Systems (TMS) or similar tools
Ability to manage operational workflows, shipment tracking, and load coordination
Good understanding of logistics processes including shipment planning, scheduling, and execution
Strong communication skills (written and verbal) to interact with customers and internal teams
Experience supporting US/UK customers and ability to work in EU/UK time zones
Proactive, self-motivated, and able to work in a fast-paced operational environment
Ability to handle multiple tasks and prioritize effectively

Strong stakeholder coordination and customer handling skills
Ability to proactively identify issues and provide resolution or escalation
Experience in exception handling and operational troubleshooting
Good analytical thinking and reporting skills
Ability to conduct basic system/process training for internal/external stakeholders
Knowledge of standard operating procedures (SOP) creation and documentation

Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
Schedule pickup and delivery appointments with customers and receivers
Handle data entry, load creation, and updates within logistics systems
Perform exception management, resolving both standard and knowledge-based issues proactively
Communicate effectively with customers via email and phone, providing timely and professional updates
Facilitate customer calls, provide shipment status updates, and proactively address potential risks
Maintain, document, and improve Standard Operating Procedures (SOPs)
Generate, validate, and distribute operational reports (daily/weekly/monthly)
Perform reconciliation of shipment and operational data across reports and systems
Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
Support training sessions for customers or internal teams on systems and processes
Identify opportunities for process improvement, cost savings, and efficiency enhancements
Act as a support resource for team members and contribute to overall team performance
Ensure adherence to defined SLAs and operational metrics