Job Description
Software Engineer II Job Description – Agent Workspace UI
What you get to do every day:
- Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL.
- Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems.
- Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack.
- Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards.
- Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces.
- Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.
What you bring to the role:
- 1 to 2 years of professional experience focused on frontend development, ideally in SaaS or complex web application environments.
- Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.).
- Experience working with GraphQL APIs and integrating them effectively into frontend applications.
- Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.).
- Solid understanding of responsive design, cross-browser compatibility, and accessibility standards.
- Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end).
- Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders.
- Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required.
- Bonus: Contributions to open source frontend projects or active participation in frontend communities.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
