Job Description
We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams.
How will you make an impact?
- Analyze and resolve technical support cases raised by customers and internal teams.
- Use diagnostic tools and logs to identify root causes of issues.
- Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides.
- Escalate complex or critical issues following defined procedures.
- Contribute to internal knowledge base and support documentation.
- Participate in training to enhance cloud support and technical troubleshooting capabilities.
Have you got what it takes?
- 1–3 years of experience in technical or cloud support.
- Basic understanding of SQL and log analysis.
- Exposure to scripting (e.g., PowerShell, Bash).
- Familiarity with REST/SOAP APIs and their usage.
- Good communication and analytical skills.
- Eagerness to learn and adapt to evolving cloud technologies.
You will have an advantage if you also have:
- Exposure to scripting (e.g., Shell, PowerShell, or Python) for automation tasks.
- ITIL Foundation certification or knowledge of ITIL processes.
- Understanding of containerized applications and orchestration tools (e.g., Docker, Kubernetes).
- Experience with additional cloud platforms (AWS, GCP) is a plus.
